A.I. Was Supposed to “Revolutionize” Work. In Many Offices, It’s Only Creating Chaos.

Although we’ve been told that A.I. is poised to “revolutionize” work, at the moment it seems to be doing something else entirely: spreading chaos. All throughout American offices, A.I. platforms like ChatGPT are delivering answers that sound right even when they aren’t, transcription tools that turn meetings into works of fiction, and documents that look polished on the surface but are riddled with factual errors and missing nuance.