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Partnerships & Affiliate Program Manager

CloudTalk

We're fixing the future of voice

Partnerships & Affiliate Program Manager

About CloudTalk:

CloudTalk is a smart call center solution for sales and support teams. We use very advanced tools such as emotion detection, speech recognition, and self-services combined with seamless call center or business telephony features. All just to achieve one goal - create the future of the business telephony industry. We are disrupting $22 billion stagnant markets.

CloudTalk works with clients mainly in North America, EMEA, Australia, and Asia. We are one of the fastest-growing SaaS companies in the CEE region with venture-backed funding.

What you will do:

  • Develop current and source new partnership opportunities,
  • Research partners, identify key players and generate interest (partners might be agencies implementing remote tools & call center solutions, integrators of systems like Salesforce, Shopify, Hubspot, Pipedrive, etc.),
  • Collaborate with marketing and other teams to align our internal goals with new and existing partner relationships,
  • Negotiate and finalize deals in accordance with the company’s contract guidelines and policies,
  • Deliver a great experience to our partners when working with our organization -you will represent our brand and be our partners’ liaison internally,
  • Keep a great ongoing relationship with current partners and offer new ways to grow the partnership,
  • Initiate new campaign ideas, incentives, and bonuses for the affiliate partners with the aim of recruiting new affiliate partners and delivering sales volume,
  • Ensure timely and accurate invoicing by agencies and affiliates,
  • Manage relationships with affiliate platforms, influencers, publishers, and other partners,
  • Analyze and optimize processes across the entire program, including data collection and analysis, partner communications, affiliate programs, gifting, to ensure affiliates deliver the best ROI.

What we are looking for:

  • Ability to understand customer needs and meet those with a successful product sale,
  • Fluent in English with excellent written/verbal communication skills. Another language is a plus,
  • 2+ years in Affiliate and/or Partner Marketing, 1+ years of experience in B2B sales for software-as-a-service (SaaS) or selling software is a big advantage,
  • Comfortable working in a fast-paced and dynamic environment,
  • Highly motivated and thirsty for learning,
  • Strong problem-solving and networking skills,
  • Knowledge of the Telco world is a plus,
  • Experience with negotiation and managing vendors and partners.

What else can we offer at CloudTalk:

  • Being part of a great team building a world-class product,
  • A family atmosphere and a small team where everyone can stand out,
  • An opportunity to grow and achieve great things,
  • Both remote and office (Bratislava/Prague) work are possible,
  • Flexible working hours,
  • Your own MacBook,
  • Quarterly bonus depending on the performance of the company.
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About CloudTalk

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