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WordPress Customer Success Representative


Bringing you the very best in WordPress design, development, & maintenance

WordPress Customer Success Representative

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About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress Web Design Agency, is looking to hire for a remote full time customer success representative (CSR).

Roles and responsibilities include:

  • The candidate must have experience with web-related customer service and be highly motivated to do exceptional work.
  • Work with FreshySites team members to maintain a “success outreach program” with touch points, schedule, and metrics for current FreshySites clients
  • Maintain positive client relationships
  • Be a client’s advocate for helping and supporting their business
  • Manage existing clients per project management requirements
  • Manage and maintain timelines, client communications, be primary liaison between client and development team for current FreshySites clients
  • Manage numerous ongoing projects concurrently (project numbers to flex based on company need)
  • Build accurate scopes of work for project addendums
  • Run client meetings as needed for assigned projects independently and with support of FreshySites team members


  • Knowledge of WordPress, WooCommerce, project management, social media, SEO, and other digital strategies
  • Previous agency experience
  • Excellent communication skills
  • Excellent organizational skills & detail oriented
  • Ready to work in a fast paced environment

About FreshySites

Company profile

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