WordPress Customer Success Representative
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FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.
FreshySites, a leading NY & DC based WordPress Web Design Agency, is looking to hire for a remote full time customer success representative (CSR).
Roles and responsibilities include:
- The candidate must have experience with web-related customer service and be highly motivated to do exceptional work.
- Work with FreshySites team members to maintain a “success outreach program” with touch points, schedule, and metrics for current FreshySites clients
- Maintain positive client relationships
- Be a client’s advocate for helping and supporting their business
- Manage existing clients per project management requirements
- Manage and maintain timelines, client communications, be primary liaison between client and development team for current FreshySites clients
- Manage numerous ongoing projects concurrently (project numbers to flex based on company need)
- Build accurate scopes of work for project addendums
- Run client meetings as needed for assigned projects independently and with support of FreshySites team members
- Knowledge of WordPress, WooCommerce, project management, social media, SEO, and other digital strategies
- Previous agency experience
- Excellent communication skills
- Excellent organizational skills & detail oriented
- Ready to work in a fast paced environment
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