About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Roles and responsibilities include:

• The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
• This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
• FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.

Requirements:

• 3+ years web-related customer service experience
• 3+ years of WordPress experience
• PHP, CSS, & HTML
• WooCommerce
• Advanced jQuery
• API Integrations and experience with SSH Protocol preferred
• Search engine optimization experience preferred
• Excellent problem solving skills
• Excellent communication skills
• Ready to work in a fast paced environment