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WordPress Customer Support Specialist


Bringing you the very best in WordPress design, development, & maintenance

WordPress Customer Support Specialist

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About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Roles and responsibilities include:

  • The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
  • This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
  • FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.


  • 3+ years web-related customer service experience
  • 3+ years of WordPress experience
  • PHP, CSS, & HTML
  • WooCommerce
  • Advanced jQuery
  • API Integrations and experience with SSH Protocol preferred
  • Search engine optimization experience preferred
  • Excellent problem solving skills
  • Excellent communication skills
  • Ready to work in a fast paced environment

About FreshySites

Company profile

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