WordPress Customer Support Specialist
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FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.
FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.
Roles and responsibilities include:
- The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
- This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
- FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.
- 3+ years web-related customer service experience
- 3+ years of WordPress experience
- PHP, CSS, & HTML
- Advanced jQuery
- API Integrations and experience with SSH Protocol preferred
- Search engine optimization experience preferred
- Excellent problem solving skills
- Excellent communication skills
- Ready to work in a fast paced environment
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