The Role

• Define and optimize the onboarding and success journey for our customers
• Pioneer the development of onboarding programs across multiple customer tiers, both 1-to-1 and 1-to-many engagements
• Consistently achieve your revenue goals
• Manage, hire, mentor, and develop a world-class Professional Services & Support function.
• Continue to scale and improve our sales plays, processes, and motions
• Partner with sales, product, and marketing leadership to continue to improve and iterate on what’s required to win
• Define metrics and KPIs that showcase onboarding and implementation success

About You

• You deeply connect with our values
• 3+ years managing a high performing SaaS customer experience team
• You have experience developing and launching Onboarding and Implementation programs at scale
• You have experience in building, mentoring, and inspiring Implementation and support teams
• You are a strong collaborator, communicator and work well cross-functionally
• You are a strong manager with a track record of building and growing high-performing teams.
• You have an understanding of Customer Success technology platforms

Nice to Have

• Highly empathetic and are able to easily foster connections with people
• Deeply curious, crave feedback and are excited about learning in an accelerated environment

Who we are

GlobalVision builds and sells technology that helps companies in regulated industries get their digital and printed assets to market faster; without compromising quality. Through this 30+ year adventure, we have been bootstrapped and profitable by balancing agility and innovation with patience and thoughtfulness.

We track results – not hours worked. This empowers a remote-first and trust-based schedule. Everyone at GlobalVision is free to live and work wherever they thrive and self-manage their paid time off and work schedules. If we hit these results, we distribute 20% of profit growth evenly across full-time employees.

Our Values

• Freedom to innovate: We try new things and are not afraid of failure, as long as we learn from it!
• Grow, sustainably: We prioritize our long-term success over short-term gains.
• Problems are opportunities: Problems are opportunities for improvement and we recognize that we do some of our best work when we face adversity, then adapt.
• Trust and Autonomy: We give our employees space and resources to do their best work every day and trust everyone to be intrinsically motivated and aligned with our mission.
• Radiate Passion & Positivity: We are passionate and team players with positive energy and intentions.
• Continuous feedback: Feedback is the fuel for learning and growth in everything we do.

Why join?

• GlobalVision solves a business-critical problem for our Fortune 500 customers
• No barriers for you to have an impact; you are encouraged to demonstrate leadership, initiative, and ingenuity in problem-solving
• A diverse team; work with others from different backgrounds, geographies, and perspectives
• Learn how a world-class sales organization works and contribute to building it
• Great Place To Work 2022 certified!