Full-Time | Remote | £43,000 – £52,000 OTE depending on experience

About Gymflow

Gymflow is a founder-led, bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We’re on a mission to make fitness businesses run smoother and grow faster.

We’re a fully remote company with 11 high-performing team members spread across Europe and Canada. We’re looking for someone who shares our passion for building outstanding products and helping small business owners thrive.

The Role

We’re hiring a Customer Onboarding & Support Specialist to:

• Help new clients get set up and confident using Gymflow
• Run consultative product demos that close deals
• Solve support tickets with empathy and clarity
• Create documentation that reduces repeat questions

You’ll join a small, focused team where your impact is immediate and visible.

What You’ll Be Responsible For

• Client Onboarding & Training (40%) — Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
• Product Demos (40%) — Run live demos for prospective customers, focused on solving their business pain, not pitching features.
• Customer Support (15%) — Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
• Support Documentation (5%) — Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
• Voice of the Customer (5%) — Flag product issues, trends, and friction points to the engineering and product teams.

You’re a Fit If You Have…

• At least 2+ years in SaaS onboarding, support, or customer success
• Excellent written and spoken English — clear, friendly, and professional
• Experience leading screen-share trainings or live product walkthroughs
• Strong technical comprehension — you can quickly understand how systems work and recommend solutions for client needs
• A process-oriented mindset — you look for ways to document, systemise, and improve
• Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
• Right to work in your country of residence (we hire as long-term contractors or via an EOR; we don’t sponsor visas)

Nice-to-Haves

• Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
• Experience with Featurebase or other support chat tools, Notion, Linear, and Loom
• Previous experience in a fast-growing tech startup or B2B SaaS environment
• Links to help docs, demo videos, or customer education content you’ve created
• Proficiency using AI tools to improve personal productivity

Tools We Use

Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude

What Success Looks Like in Year One

• You’re leading new client onboarding and cutting time to value
• Product demos convert 25%+ of leads
• 95%+ CSAT score across 200+ tickets/month
• Knowledge base content deflects >50% of common queries
• Weekly product feedback from customers results in measurable improvements

Location & Compensation

• Remote across the UK and Europe, working in Greenwich Mean Time (GMT) hours
• Base Salary: £33,000 – £42,000 per year depending on experience and location
• Sales Commission: Additional £10,000 OTE per year, uncapped
• Total OTE: £43,000 – £52,000 or more for high sales results
• Long-term contractor (preferred) or full-time employee
• Compensation can be paid in GBP or EUR/USD equivalent

How to Apply

1. Complete the application form via the link provided
2. Include a short Loom (max 5 min) sharing a bit about yourself and why you’re a fit for our team
3. Share any support docs, videos, or demos you’ve created (if you have them).

We respond fast. Expect an intro call, a short exercise, and a final interview — all within two weeks if it’s a match.