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Executive Concierge

Hpandas

On-demand virtual hospitality team

  • Communication Skills
  • English
  • Guest Service
  • Management
  • Non-Tech

Executive Concierge

  • Position: Executive Concierge
  • Job Type: Full-Time Freelancer
  • Shift: 48 hours per week~ Rotation Weekends
  • Industry: Corporate Housing

Executive Concierge are responsible for assisting our guests, suite owners and Sales Team.

Responsibilities include:

  • Assist guests with all their questions and concerns by phone, live chat and ticket system through Aircall and Zendesk apps.
  • Deliver outstanding customer service by answering guest requests professionally and promptly.

You are qualified if you are/have:

  • Highly developed commitment to customer satisfaction.
  • High personal standard of excellence, sense of urgency and demonstrated initiative.
  • Ability to work well in a fast paced environment with limited need for direction or supervision in a fast paced environment and understands how to prioritize tasks
  • Results oriented and can work in a fast paced environment with a proven track record of delivering excellent customer service
  • Take full ownership of work
  • Ability to learn quickly and navigate in a multi-application environment and can effectively communicate
  • Knowledge of customer service/hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment
  • Speak English (French is a plus!) clearly and have exceptional verbal and written communication skills
  • Detail-oriented and professional attitude
  • Resourceful, motivated and show initiative
  • Excellent interpersonal and organizational skills, ability to multi-task

We’re looking for a personality, not a piece of paper. We want a special kind of person! Get in touch and show us what you’ve got!

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About Hpandas

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