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Website and ICT Specialist


Website and ICT Specialist

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Reports To

The Website and ICT Specialist reports to the Partnerships Director and Operations Director.

Job Overview

Website is crucial for Includovate’s ongoing success because it provides us with the visibility we need to attract clients during this digital era. We need to establish a viable, cost effective medium for marketing our brand online and optimising traffic to our website is the best way to do this.

To achieve this, we need an easily discoverable and well maintained website. Organic search is a fundamental part of our business’ website performance, as well as a critical component of client engagement. We need a healthy content profile to promote our business and optimise the way Google and other search engines evaluate and present our website.

With this context, the Website and ICT Specialist will manage the redesign of the website, ongoing maintenance and updates, use search engine optimisation and marketing activities, including content strategy, link building and keyword strategy to increase rankings on all major search networks.

In addition to leading the website work, the Website and ICT Specialist will also assist in meeting Accessibility needs (e.g. visually impaired) and setting up for other digital platforms and ICT at Includovate, as and when needed.

Work hours and rate

The Website and ICT Specialist will be engaged for a period of 30 hours a week starting on 1st September. It will be an ongoing contract for the right person, a good performer. The initial contract will be until December 2021 based on performance of the service provider and the needs of the team. The monthly fee rate will be around USD 700 to 900 USD per month, depending on past experience and country rates.

Responsibilities and Duties

  • Maintaining and updating Includovate’s website will be a priority
  • Coordinate with team which manages Includovate’s social media presence (Twitter, Facebook, Instagram, LinkedIn, YouTube, Medium) with SEO
  • Generating inbound traffic, building links and content outreach using SEO
  • Trying to ensure Accessibility needs are met across platforms
  • Researching and implementing content recommendations for organic SEO success
  • Execute tests, collect and analyse data and results, identify trends and insights in order to achieve maximum ROI in search campaigns
  • Track, report, and analyse website analytics and PPC initiatives and campaigns
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords
  • Stay up to date with current technologies and trends and assist every now and then on and other ICT needs of the firm
  • Establish optimal systems, best technology and make requisite recommendations to promote online services, ICT literacy and capacity
  • Promote best practice in the development of information systems
  • Knowledge and experience in project management application preferably
  • Providing help desk support for ICT when ICT lead is on absence, leave, and/or overworked

Skills and Qualifications

  • Website experience specifically on WordPress and Web development experience of Hard coded pages needed
  • Knowledge and experience in project management application preferably
  • Willing to serve on Includovate helpdesk and teach staff software basics and troubleshooting
  • Willingness to learn ICT accessibility needs
  • Proven SEO experience and up-to-date knowledge of the latest trends and best practices in SEO
  • Demonstrated understanding of website development and maintenance
  • Fluency in English, including strong written communication skill
  • Strong organisation, critical thinking, and problem-solving skills
  • A relevant university degree in computer sciences /Information technology is desirable
  • Experience in both hardware and software requirements
  • Professional certification in Project management (PMP, Prince2) and ICT fields (ITIL, CISCO certification or similar certification) is desirable
  • Experience with Google Workspace preferred
  • Graphic art and design experience will help, but not essential


  • You listen well, instead of reacting fast, so you can better understand.
  • You’re concise and articulate in your communications.
  • You learn eagerly and rapidly.
  • You have a high level of interpersonal communication skills and can work in a fast-paced environment.
  • You make wise decisions (people, technical, business and creative) despite ambiguity.
  • You take smart risks.
  • You are creative and curious.
  • You are a democratic leader and reject command-and-control structures.
  • You are a feminist.
  • You believe in gender equality and equal opportunity.
  • You have new ideas that prove useful.
  • You have a thick skin and think of critical feedback as a growth opportunity.
  • You are quick to admit mistakes and seek to learn from them.

Duration and hours of work

The Service Provider will work part-time commencing September 2021. A 4-month contract will be offered and this can be extended for further 8 months based on finances and successful performance. This is a remote work opportunity with flexible working hours.

To Apply

Follow the following link … and complete the online application form. Should you have any questions, please direct them to [email protected].

About Includovate

Includovate is a research incubator that designs solutions for inequality and exclusion. Includovate believes in designing interventions and using research to reshape the social, political, economic and environmental systems that perpetuate injustice. Via the process of ‘systems change’, we focus on complex issues that affect the poor and excluded. We adopt an action-oriented approach to change mindsets and structural conditions that keep unequal systems in place. The result is bespoke and manageable innovations that lead to lasting gender equality and social inclusion.

We model our beliefs. We employ people living with a disability in our business, as researchers, employees, managers and advocates. We firmly believe that diversity is essential to ensure our solutions suit the maximum number of people. The more diverse the problem-solving process, the longer the solutions last. Includovate leads the way in using emerging methodologies and innovative practices.

As a social enterprise, Includovate invests the majority of its profits into independent research. It builds the capacity of researchers from the global south to lead, publish and improve the quality of the research performed in low-income countries. Includovate employs southern researchers to lead the design of solutions and collaborates with international experts who contribute to methodological excellence and theoretical knowledge. By helping more researchers of the Global South publish, Includovate shifts the power balance of knowledge creation to those with less power.

About Includovate

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