We are looking for a customer success officer to join our team and help us with node onboarding.

At Mysterium Network we have been hard at work finding a way to build a stable network for the decentralized web. This role involves direct contact with new and current node runners to ensure that they have a seamless node journey when becoming a part of Mysterium Network.

Roles and responsibilities:

• Your main metric will be to: increase conversion from marketing qualified leads/ sales intent to a stable running node.
• Work with operations to track distribution of our IoT devices and ensure digital communications and onboarding are timed perfectly.
• Manage conversion funnels in Intercom. Previous experience in Intercom or any other messaging platform is looked on very favourably.
• Engage deeply with our node communities across our community channels [Discord, Telegram, Reddit, Twitter].
• Work independently on the resolution of all hardware and software end user problems.
• Maintain knowledge of developing technology advancements and evaluate potential internal uses.
• Maintain updated knowledge base with written [technical writing experience regarded very favourably].

Requirements:

• A strong sense of Customer service, with technical support and troubleshooting background
• Ability to break down and communicate complex technological concepts in fluent English language (in written and oral formats)
• Excellent interpersonal skills with the ability to work independently
• Passion for learning and a digital native, sharing your knowledge using a variety of methods and mediums
• To repeat, previous experience in Intercom is looked on very favourably
• Familiar of the entire bug discovery and report process

Bonus points for:

• Previous background in either VPN technology and/or cryptocurrencies. Both are preferred but VPN technology is a priority
• Other languages

What we offer:

• Ownership of the area, freedom to experiment, opportunity to learn new things in the ever-developing field of web 3, blockchain, and privacy
• Guidance from ambitious, open-minded professionals, eager to make a change in the world
• Benefits include flexible hours, the ability to work remotely or from the office and all of the other goodies as MYST tokens

How to Apply

Interested? Shoot an email to [email protected] explaining why you’d be a great fit!