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Customer Success Officer

Mysterium Network

The world's first decentralized VPN incentivised with cryptocurrency

Customer Success Officer

We are looking for a customer success officer to join our team and help us with node onboarding.

At Mysterium Network we have been hard at work finding a way to build a stable network for the decentralized web. This role involves direct contact with new and current node runners to ensure that they have a seamless node journey when becoming a part of Mysterium Network.

Roles and responsibilities:

  • Your main metric will be to: increase conversion from marketing qualified leads/ sales intent to a stable running node.
  • Work with operations to track distribution of our IoT devices and ensure digital communications and onboarding are timed perfectly.
  • Manage conversion funnels in Intercom. Previous experience in Intercom or any other messaging platform is looked on very favourably.
  • Engage deeply with our node communities across our community channels [Discord, Telegram, Reddit, Twitter].
  • Work independently on the resolution of all hardware and software end user problems.
  • Maintain knowledge of developing technology advancements and evaluate potential internal uses.
  • Maintain updated knowledge base with written [technical writing experience regarded very favourably].

Requirements:

  • A strong sense of Customer service, with technical support and troubleshooting background
  • Ability to break down and communicate complex technological concepts in fluent English language (in written and oral formats)
  • Excellent interpersonal skills with the ability to work independently
  • Passion for learning and a digital native, sharing your knowledge using a variety of methods and mediums
  • To repeat, previous experience in Intercom is looked on very favourably
  • Familiar of the entire bug discovery and report process

Bonus points for:

  • Previous background in either VPN technology and/or cryptocurrencies. Both are preferred but VPN technology is a priority
  • Other languages

What we offer:

  • Ownership of the area, freedom to experiment, opportunity to learn new things in the ever-developing field of web 3, blockchain, and privacy
  • Guidance from ambitious, open-minded professionals, eager to make a change in the world
  • Benefits include flexible hours, the ability to work remotely or from the office and all of the other goodies as MYST tokens

How to Apply

Interested? Shoot an email to [email protected] explaining why you’d be a great fit!

Apply for this job

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