As a Customer Support Representative, together with your team, you’ll support our more than 7.000 customers to grow with Perspective. With empathy and technical understanding, you’ll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company. You act proactively to continuously increase customer benefits and thus accelerate our customers growth. This is an English speaking role. Furthermore, you must be based within US timezones.

Working hours: 9am–6pm CST / 7am–4pm PST, 40 hours per week

What you’ll be doing

• You will triage, answer & solve incoming customer requests
• You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause
• You will become an expert at edge use cases, technical details of new features and integrations to/interfaces with third party providers
• You will continuously enhance and improve our customer support quality & structures

Who you are

• You have native level English proficiency; German is a plus
• You have at least 2 years of experience in customer support roles in software companies
• You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate
• You have a strong passion for online marketing and value high quality design
• You have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media
• Not a requirement, but an advantage if you have a technical background or experience in tech support
• You take responsibility for own projects and ensure it is completed within a quarter to improve support service
• You will host and participate in calls with our customers

These benefits await you:

We are looking for passionate people who value quality. We live a culture of ownership and freedom that provides the space you need to develop.

• Fair and competitive pay: We value your expertise and compensate you fairly with a competitive hourly rate. Great support comes from great people.
• Work from anywhere within US time zones: We’re a 100% remote company. Work from home - wherever that is. We align time slots and you’re good to go.
• Help marketing experts: Marketing experts from around the world will be able to grow their business, because of your assistance.