Support TurboTax customers by guiding them through the software, answering account questions, and helping them find prior returns — no previous tax experience required; education classes provided. If you love working from home and enjoy real human connection, this role might be perfect for you! You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it’s convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Application Process:

• Create Profile (filling out the apply fields at the bottom of this page)
• Complete Assessments (only one-attempt is allowed)
• Pass PC Scan (must be on a computer, not mobile device)
• Record Video Interview (can re-record as many times as needed)
• For more details, check out our Application Guide

Earnings Potential

• Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) plus $0.04 per minute incentives.
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hour plus great peak incentives.

Skills Needed

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Schedule

• This seasonal contract runs through April 15th, 2026 (Tax Day)
• Flexible schedule opportunities - you choose your hours!
• Program is open 7am and 11pm CST, Monday-Sunday
• Weekday and weekend options

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (when on camera)

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples’ Boot Camp utility.
• A webcam**

*Full PC requirements